FAQ - FREQUENTLY ASKED QUESTIONS
1. HOW DO I DOWNLOAD MY PRODUCT? Your files will be available to download once payment is confirmed. You will receive a digital download sheet with the links to the product & instructions on how to use it. |
2. CAN I RETURN OR REFUND MY TEMPLATES? No, as this is a digital item the products can not be returned. |
3. CAN I RESELL THE PRODUCT I PURCHASED FROM CANVENIA? No, it is strictly forbidden to sell, distribute, rent, give or sub-license any products purchased from Canvenia.com. Derivative works are also prohibited. Any action such action will be addressed with legal action |
4. CAN I SHARE THE PRODUCT WITH SOMEONE ELSE? No. All Canvenia products are copyrighted, and the license you buy is a single purchaser license. This does not extend to companies or partnerships and may not be resold (whole or modified), loaned, and/or freely given to another individual and/or party. |
5. WHAT IS CANVA? Canva is an amazingly easy to use graphics design platform that allows users to create visual content including Social Media templates, Flyers and much more. |
6. HOW DO I INSTALL THE TEMPLATE? You will receive a set of instructions with your order |
7. ARE ALL OF YOUR DOWNLOADS INSTANT? Yes, all of our downloads are instant. You will immediately receive an email with a link to download your purchased item(s). |
8. WHAT I NEED TO USE TEMPLATE? You only need the Computer for work or Smartphone App “CANVA” which is free to use our template. |
9. WHEN I DOWNLOAD THE TEMPLATES, SOME ELEMENTS NEED "CANVA PRO"? Some Elements needs CANVA PRO to download for free If you have a basic plan of canva, you can download the templates in 3 ways: 1- download with canva watermark 2- change the paid elements for a free one to your liking 3- Download the paid elements |