FAQ

 1. HOW DO I DOWNLOAD MY PRODUCT?

Your files will be available to download once payment is confirmed. You will receive a digital download sheet with the links to the product & instructions on how to use it.

2. CAN I RETURN OR REFUND MY TEMPLATES?

No, as this is a digital item the products can not be returned.

3. CAN I RESELL THE PRODUCT I PURCHASED FROM CANVENIA?

No, it is strictly forbidden to sell, distribute, rent, give or sub-license any products purchased from Canvenia.com. Derivative works are also prohibited. Any action such action will be addressed with legal action

4. CAN I SHARE THE PRODUCT WITH SOMEONE ELSE?

No. All Canvenia products are copyrighted, and the license you buy is a single purchaser license. This does not extend to companies or partnerships and may not be resold (whole or modified), loaned, and/or freely given to another individual and/or party. 

 5. WHAT IS CANVA?

Canva is an amazingly easy to use graphics design platform that allows users to create visual content including Social Media templates, Flyers and much more. 

6.  HOW  DO I INSTALL THE TEMPLATE?

You will receive a set of instructions with your order

7. ARE ALL OF YOUR DOWNLOADS INSTANT?

Yes, all of our downloads are instant. You will immediately receive an email with a link to download your purchased item(s).

 8. WHAT I NEED TO USE TEMPLATE?

You only need the Computer for work or Smartphone  App “CANVA” which is free  to use our template. 

 9. WHEN I DOWNLOAD THE TEMPLATES, SOME ELEMENTS NEED "CANVA PRO"?

Some Elements needs CANVA PRO to download for free

If you have a basic plan of canva, you can download the templates in 3 ways:

1- download with canva watermark

2- change the paid elements for a free one to your liking

3- Download the paid elements